The most recent version of The Forrester Wave™: Content Platforms, Q2 2021 is now obtainable to Forrester shoppers! The enterprise content material administration (ECM) market continues its evolution, with distributors stepping up their investments in cloud-first, versatile platforms. Whereas many distributors nonetheless supply merchandise that may be deployed on-premises or in a hosted mannequin, cloud has turn into the popular supply mannequin for all evaluated platforms.
We included 14 distributors this yr: Field, Google, GRM Data Administration, Hyland, IBM, iManage, Laserfiche, M-Recordsdata, Microsoft, Netdocuments, Newgen, Nuxeo, OpenText, and SER Group.
We evaluated the 14 distributors towards 27 standards parts, together with:
- Core capabilities reminiscent of search, lifecycle administration, metadata, and migration instruments, amongst others.
- Collaborative content material companies together with workforce collaboration, help for venture workspaces, and doc administration.
- Transactional content material companies together with digital course of automation, e-signature, kinds and doc era.
- Rising capabilities reminiscent of clever content material companies (AI/ML and pre-trained fashions), app design and improvement instruments (no-code and low-code frameworks), and data and/or social graphs (to supply good suggestions and floor up patterns).
- Technique to know how a vendor’s market strategy, product imaginative and prescient, roadmap, partnerships, supply mannequin, and supporting services and products drive demand and adoption of the platform.
This analysis additionally had M&A surprises alongside the best way. Hyland, quickly after its 2020 acquisition of Alfresco, acquired Nuxeo mid-way throughout our analysis. Nuxeo has an impartial illustration within the report, as the deal was closed after the Wave™ commenced. Moreover, vendor M-Recordsdata acquired Hubshare, a safe exterior content-sharing platform, throughout the analysis.
Curious to be taught who surfaced as a Chief, Robust Performer, Contender, and Challenger? Read the full report here. (Forrester consumer entry required)
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