Every month, the infrastructure and operations (I&O) group writes unimaginable analysis. As a analysis director, I get to not solely see the ultimate consequence however all the work and consumer insights that went into its creation. For many who know me, I’m fast to name these out through inquiry calls — however I’d like to seize this on a extra everlasting platform. For 2021, I’m hoping to weblog every month, highlighting just a few of my favorites, and embrace hyperlinks to the complete physique of labor printed that month. This month I’m a tad late. Right here’s my favorites for the month of March:
- “Forrester’s Public Cloud Buying Guide, 2021” — In 2020, Forrester printed a sequence of Forrester Wave™ vendor evaluations for public cloud. With the assistance of my colleagues Charlie Dai, Sam Higgins, Danny Mu, and Jeffrey Hammond, we researched, analyzed, and scored public cloud platform suppliers. After wrapping up these stories, our group acquired collectively to debate – How does an organization choose their major cloud platform? We undergo the most important variations together with components inside your personal group that may influence your greatest match. Have a look to see tips on how to take concrete steps towards major platform choice in cloud suppliers!
- “Best Practices For Help Desk Chatbot Success” — For this subsequent one – we weren’t significantly delicate with the naming. Will McKeon-White outlines tips on how to make chatbots higher. As cool because the idea of chatbots are – in actuality – folks haven’t had nice experiences. Will acknowledges that the majority aren’t as much as the duty of truly serving to the assistance desk. Typically chatbot interactions lead to poor buyer outcomes, stopping folks from getting assist once they want it. To keep away from this important error, we compiled chatbot greatest practices – like group composition and what to prioritize in tooling – and laid them out as 5 imperatives. Collectively, these practices show you how to maintain your chatbot initiatives succeed and guarantee your assist desk meets its basic goal. Can even did an excellent report concerning the Future of Chatbots as effectively, if you happen to’re searching for some forward-thinking views.
Our New Cloud Analysis
“Forrester’s Public Cloud Buying Guide, 2021” — see abstract above
“Cloud Is Your Foundation For A Future Fit Technology Strategy” — harness cloud to ship on future match expertise technique
“Research Overview: Benchmark Your Enterprise Cloud Adoption” — key components to justify funding and benchmark cloud progress
“Now Tech: Application Modernization And Migration Services, Q1 2021” — software modernization and migration companies suppliers
“Create A Business Case For Your Hybrid Cloud Strategy” — make the precise enterprise case for cloud utilizing Forrester’s TEI mannequin
Our New Tech Operations Analysis
“Best Practices For Help Desk Chatbot Success” — see abstract above
“Build Your Modern Technology Operations Roadmap Now” — tips on how to create a roadmap on your journey
“An Adaptive Mobility Strategy Sets The Technology Foundation For Anywhere Work” — tips on how to assemble an adaptive mobility technique
“Audio: Embrace The Right Technology For Anywhere Work” – an excellent 20-minute dialogue on wherever work
“Webinar: The New Operating Model Is Upon Us” – it is a foundational webinar on the New Working Mannequin, that many purchasers have reached out about noting its conceptual but sensible steering
“Natural Language Processing Use Cases For Financial Services In Asia Pacific” — how banks and insurers in APAC profit from NLP
Bios And Latest Analysis For Every Of Our Cloud And Tech Operations Analysts
Jeffrey Hammond (AD&D)
Lee Sustar has additionally simply joined us to steer our public cloud, containers, and modernization analysis. We’re within the strategy of getting a profile constructed for him, however we anticipate it to be up throughout the week.
Our Worldwide Analysts’ Bios And Analysis
Charlie Dai, primarily based in Beijing, China
Sam Higgins, primarily based in Sydney, Australia
Guannan Lu, primarily based in Beijing, China
Paul Miller, primarily based in London, England
Danny Mu, primarily based in Beijing, China
See you subsequent month!