In February, Microsoft introduced Viva, their platform for worker expertise (EX). We imagine that the answer will considerably form the EX expertise panorama because the EX working system. Microsoft is making progress towards a number of necessary facets of EX with this announcement, however most significantly:
- Carry collectively non-survey and survey-based sources of knowledge about EX. It will enable leaders to derive richer insights that they’ll use to information their EX efforts and set higher priorities.
- Give workers entry to information and insights within the circulate of their day by day work. They’ll use it to extend their very own consciousness, resilience and effectiveness, and spend much less time looking for the knowledge they should do their jobs.
- Make their collaboration instruments extra helpful. That’s good for engagement. Forrester’s EX Index data reveals that the strongest technology-related predictor of engagement is when workers are happy with the collaboration instruments they use for work. By utilizing Groups as the focus for Viva, Microsoft is strengthening it as a collaboration software and making it extra helpful for workers’ day by day work.
Remember the fact that EX expertise options sometimes deal with relatively narrow aspects of the worker expertise, corresponding to measuring engagement (Gallup, Willis Towers Watson), EX surveys (Qualtrics, Medallia, Glint, PeakOn), recognition (O.C. Tanner, Bonusly), communications (Dynamic Sign, Poppulo), intranets (Igloo, Simpplr), peer suggestions (Engagedly, Lattice), well-being and care (Virgin Pulse, Limeade, Grokker), expertise expertise monitoring (Nexthink, Riverbed).
Whereas Viva covers quite a lot of performance, not all of those classes are represented. There’s nonetheless room for best-of-breed options, however many organizations will discover the capabilities in Viva handy to make use of and adequate for many of their wants.
You might be questioning what this implies for the HR expertise panorama. In some ways, it’s complementary. HR platforms corresponding to Workday and SuccessFactors handle varied facets of the worker lifecycle, from onboarding to off-boarding and managing efficiency. They don’t instantly influence workers’ day by day experiences nonetheless, as a result of they’re not instruments that workers use for day by day work.
Viva Provides Perception Into Workers’ Each day Experiences
Our analysis reveals that a lot of what makes up EX is what they expertise every day, and that after they could make progress in necessary work, their expertise peaks. So with Viva, Microsoft can provide extra knowledge and perception into what these day by day work experiences are like, and what’s hindering their progress. It’ll fill in some blind spots that HR-centric programs presently have, whereas giving workers higher instruments to work with. It’s additionally a platform that an ecosystem of companions, together with HR platforms and in addition Enterprise Service Administration (ESM) Methods, can plug into.
Lastly, the COVID-19 pandemic taught us that greater than ever, worker expertise is digital. And as we predicted within the final quarter of 2020, HR will take a giant flip towards tech in 2021.