ServiceNow just announced that it plans to purchase Intellibot and add to its integration and course of capabilities. As we predicted in 2020 (graphic under) the main low-code and cloud distributors are beginning to transfer into the robotic course of automation (RPA) market. The 2022 snapshot exhibits cloud low-code distributors equivalent to ServiceNow and specialised domain-focused cloud distributors taking 10% of the market. Automation Anywhere just forged a strong partnership with Google, however in contrast to ServiceNow, Google isn’t as targeted on course of enchancment, workflow optimization, and low-code markets in the identical method: It maintains a consumer- and never enterprise-oriented focus.
This acquisition is totally different. It compliments ServiceNow’s present automation capabilities. It’s a blended acquisition of individuals and expertise. Already with an Indian presence, ServiceNow picks a powerful clever automation expertise pool in Hyderabad. It will get good expertise, as effectively. Intellibot brings a contemporary structure. Though it has a small variety of purchasers (maybe lower than 100), it has gained the eye of managed service companions in India (not a simple crowd to please) that need a trendy and scalable structure at low price. For instance, its orchestrator is multitenant and makes use of the most recent pc imaginative and prescient strategies to regulate functions. It additionally provides some pretrained machine-learning fashions for particular functions equivalent to textual content classification, named entry recognition, picture object detection, and picture classification. From the ServiceNow perspective, Intellibot could be deployed throughout at the very least 4 areas: customer support, core IT service administration, safety operations, and doc extraction use circumstances.
It has a little bit of the texture of the Microsoft acquisition of Softomotive. Microsoft’s inner growth of an RPA functionality was going too slowly for the hard-charging market, and the pipeline of UI integration options began to look daunting. Microsoft punted on its inner growth, and it’s possible ServiceNow will even. ServiceNow will replatform the RPA portfolio on its core knowledge mannequin and search for synergy with its AI parts. All in, it’s a very good pickup. ServiceNow isn’t attempting to be an RPA vendor, but it surely simply desires stronger end-to-end course of assist, and it now will get loads of that.