In right now’s risky and unsure atmosphere, it’s getting more durable and more durable for Tech Executives to ship the suitable technique to allow buyer obsession. Forrester’s Future Match Know-how technique helps you achieve success. Future Match is a customer-obsessed strategy to expertise that allows an organization to rapidly reconfigure and reimagine enterprise constructions and capabilities to satisfy future buyer and worker wants with adaptivity, creativity, and resilience.
As we work with our shoppers to benefit from this necessary framework, they usually ask: “Who has efficiently carried out such a technique in an end-to-end method?” We not too long ago revealed a case study that exhibits how Commonplace Chartered, a worldwide monetary companies establishment, has embraced a future-fit expertise technique to assist the financial institution cut back technical debt, velocity its steady transformation, and make its enterprise extra adaptive, artistic, and resilient. This case research explains how Michael Gorriz, Commonplace Chartered’s Group CIO, and his crew repeatedly execute on the three key drivers of a future match expertise technique:
- Platforms to scale back dangers and speed up time-to-value. As a essential pillar of the financial institution’s future-fit expertise technique, Commonplace Chartered is utilizing fashionable expertise platforms to speed up its steady transformation, drive co-innovation with companions, and leverage the flexibleness of cloud to ship extra resilient companies.
- Practices that align groups to buyer and enterprise outcomes. Commonplace Chartered places important emphasis on reskilling the enterprise and expertise groups. New methods of working are driving new behaviors and a extra customer-obsessed tradition that emphasizes the event of core values. New practices allow the financial institution to ship steady innovation a lot quicker with cross-functional groups and shared accountabilities.
- Companions to assist the financial institution innovate. The financial institution’s future worth relies on how rapidly and the way nicely it leverages expertise to construct new platforms that differentiate experiences, operations, and choices. SC is aware of that it could’t do that alone. The financial institution is working with fintechs, expertise companies, and business companions to discover how they’ll use expertise to revolutionize banking companies for his or her shoppers.
Forrester shoppers can entry this case research here to know how a future match expertise technique works at Commonplace Chartered and what advantages the financial institution has already earned when it comes to elevated buyer acquisition and engagement, new enterprise mannequin innovation (together with Mox and nexus), in addition to elevated worker engagement and productiveness.
The Future Match Tech Technique framework is a part of Forrester Selections, a new approach and brand-new platform focusing our analysis, insights, and collaborative assets on serving to you clear up probably the most difficult expertise points you face.