With vaccine rollouts persevering with en-masse in lots of international locations, firms are beginning to get larger readability on their return to work technique. Forrester’s analysis has been clear on the return to work: 30% of companies will return to the workplace “as regular”, 60% will function in a hybrid mannequin, and 10% will transition to an “wherever work” technique through which workers primarily work remotely. This can pose a significant worker engagement problem for organizations as they help workers by way of one more doubtlessly disturbing transition. However simply as tech served because the lifeline for distant working in the course of the pandemic although, it’ll proceed to show important to worker engagement for all organizations, regardless of which return to work technique they select.
Forrester’s Employee Experience Index (EXi) identifies that 30% of the elements that almost all affect worker engagement are technology-related. The query stays:
How do you successfully handle a contemporary worker know-how expertise in the way forward for work?
At Forrester, we’ve been clear that managing the each day expertise of workers requires much more than a tool. Overcoming the highest challenges of tech expertise enchancment requires new processes, organizational help, and abilities, too. Our newest report “Best Practices: Technology Experience Management” lays out 5 key challenges to know-how expertise enchancment:
- Prioritization: “The place can we begin?”
- Group: “Who owns what?”
- Technical debt: “How can we cope with legacy instruments, processes, and skillsets?”
- Adoption: “How can we get workers to make use of new know-how?”
- Steady enchancment: “How can we proceed innovating?”
This report is the results of months of analysis with dozens of enterprise purchasers from a number of industries throughout the globe, leveraging my End User Experience Management research and the experience of our new future of labor analysts, Jonathan Roberts. We provide 15 distinctive finest practices to assist overcome every of the 5 challenges, with loads of knowledge and real-world examples to assist your group enhance worker know-how expertise in 2021.
Purchasers can entry the report here. Need to study extra? Attain out to firstname.lastname@example.org to schedule an inquiry with myself and Jonathan.