The cellphone firm didn’t care what kind of dialog you had been having. The decision was the decision. Similar is true for cable–what you watched didn’t matter to them.
The explanation retail banks are so irritating to many purchasers is that as a result of they started with a geographic focus, they’re dumb about who their prospects are. They underserve or overserve in random methods. And in attempting to serve everybody, they find yourself doing a awful job of serving anybody.
However there’s not a motive for a supplier to be dumb. They’ll optimize for you and your wants. They know what you’ve performed and they need to have the ability to guess what you may want subsequent. Not to do that to you, however with you and for you.
“You possibly can choose anybody and we’re anybody” is a awful slogan.
How do you make your pipe smarter than that?